Last updated: 20 September 2026

TJS Cleaning Services respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you contact us, use our website, request a quote, or submit your details through our advertising on Facebook or Instagram.

Who we are

TJS Cleaning Services
Website: https://tjscleaningservices.net
Email: tjsclean@outlook.com
Telephone: 07791 903537

TJS Cleaning Services provides exterior cleaning services to residential and commercial customers across Devon and Cornwall.

Information we collect

When you contact us or request a quote, we may collect information such as:

• Your name
• Telephone number
• Email address
• Property address
• Details about the cleaning service you require
• Information you provide about your property
• Any other information you choose to provide when making an enquiry

If you contact us through a Facebook or Instagram lead form, we may receive the information that you choose to submit through that form.

How we use your information

We use your personal information to:

• Respond to enquiries
• Provide free, no-obligation quotes
• Arrange appointments and site visits
• Provide our cleaning services
• Contact you about your enquiry
• Provide estimates and invoices
• Communicate with existing customers about services they have requested
• Maintain records relating to our customers and enquiries
• Improve our services and advertising

We will only use your information for purposes that are relevant to your enquiry or our business relationship with you.

Meta / Facebook and Instagram advertising

We may use advertising services provided by Meta Platforms, Inc. to advertise TJS Cleaning Services on Facebook and Instagram.

Our advertisements may include lead forms that allow you to submit your contact details directly through Facebook or Instagram.

If you submit your details through one of our Meta lead forms, TJS Cleaning Services may receive the information you provide so that we can contact you regarding your enquiry and, where appropriate, provide a quote.

Meta may also process information in accordance with its own privacy policy. You can view Meta’s privacy information on its website.

Our lawful basis for using your information

We will process your personal information using an appropriate lawful basis under applicable UK data protection law.

For example, we may process your information where it is necessary to:

• Respond to your request for a quote or information
• Take steps at your request before providing services
• Provide services you have requested
• Comply with legal or accounting requirements
• Pursue legitimate business interests where appropriate and where those interests do not override your privacy rights

Where we rely on consent, you have the right to withdraw that consent.

Who we may share your information with

We will not sell or rent your personal information.

Where necessary to operate our business, information may be shared with trusted third-party service providers who help us provide our services or operate our business. These may include:

• Website and hosting providers
• Email or communication providers
• Advertising and lead-generation platforms such as Meta
• Accounting or payment service providers
• Other service providers where necessary to provide our services or meet legal obligations

Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

How long we keep your information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, dealing with enquiries, maintaining business records and meeting legal, accounting or reporting requirements.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Keeping your information secure

We take reasonable measures to protect personal information from being lost, misused, accessed without authorisation, altered or disclosed improperly.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information where applicable
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Request a copy of certain personal information in a portable format
• Withdraw consent where we rely on consent to process your information

If you would like to exercise any of these rights, please contact us using the details below.

Marketing communications

If we send you marketing communications, we will do so in accordance with applicable data protection and electronic marketing laws.

You can ask us to stop sending marketing communications at any time by contacting us.

Cookies and website technologies

Our website may use cookies or similar technologies to help the website function, understand how visitors use the website and, where applicable, support advertising and marketing.

Where consent is required for non-essential cookies or similar technologies, we will ask for your consent before using them.

You can manage cookies through your browser settings and, where provided, our website’s cookie controls.

Third-party websites

Our website or advertisements may contain links to third-party websites or services, including Facebook and Instagram.

We are not responsible for the privacy practices or content of third-party websites. We recommend checking their privacy policies when you visit them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version will always be made available on our website.

Contact us

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

TJS Cleaning Services
Email: tjsclean@outlook.com
Telephone: 07791 903537
Website: https://tjscleaningservices.net

Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).